Optimizing Your Experience with Avnet
At Avnet, we believe successful partnerships require continuous communication. As your business changes, we want to know so we make sure we're delivering the complete solutions and support you need to succeed.
Quarterly Partner Surveys
We conduct quarterly partner surveys that invite you to share your thoughts, concerns and needs regarding your partnership experience with us. While our professionals are readily available to discuss specific issues at any time, these surveys provide an added opportunity for you to tell us at a very specific level what works—and what could work better. Based on the information and action items identified in these surveys, we're able to better align our investments with your priorities.
Your Input in Action
We recently implemented these initiatives based on our partner surveys:
Consistency of the Customer Experience
We developed Project SCORE to define and deploy common processes and roles companywide for:
- Pipeline opportunity management
- Forecasting
- Configuration
- Quoting
- Backlog management
- Invoicing
Hassle-free Experience
We launched our Proactive Delivery Notification and Late Shipment Mediation Plan to optimize service and quality throughout the entire sales-order-delivery-billing process. Our goal: to ensure your experience for every order is hassle-free.
