The Customer Experience - Avnet's Promise
We know you have many choices when it comes to selecting a business partner. You have expectations and goals that drive your business. You have ideas and plans outlined for your success. And you want a business partner that works side-by-side with you to achieve your objectives.
The Avnet Technology Solutions team of sales and marketing professionals appreciates having the opportunity to be part of your business, and we strive to keep the lines of communication open. As your business changes, we must change, ensuring we're delivering the products and services you need to be successful.
To complement the daily business conversations, we also want you to have a way to formally share your ideas and concerns. That's why we conduct quarterly customer surveys. This process lets you provide additional feedback on what we do right and where we need improvement. We take your comments very seriously and use them to make changes to our business so we can better meet your needs. We've been doing this for nearly 15 years now, and your feedback has had an invaluable impact. You've told us at a very specific level what we're doing well, and where we can do better. We remain committed to our customers, and will continue to evolve our practices and offerings to meet the diverse needs of our customer base.
We encourage you to take a few minutes to read about some of the initiatives we've highlighted on this site. And, if you have ideas or comments, please take a moment to share them via the feedback link at the bottom of the page.
We value our customer relationships and appreciate the confidence you have placed in us as a business partner. We'll continue to work hard to keep the dialogue going.
Thanks again for your continued confidence in our ability to serve you.
Customer Quotes
"Again, thank you all for the excellent job that you do supporting my little firm. I believe that Avnet's strengths flow from the quality and caliber or people that you hire, and I believe that this is what sets Avnet above all of the other partners and distributors that I have worked with."
"Avnet has worked hard to make my customer experience favorable. Their online tools (R2O) work very well for quote requests and order submitting. Am very pleased with their partnership."
"Avnet's current marketing tools and offerings are unmatched in the market. As a reseller partner, the ease of utilizing packaged solution programs from Avnet is bar none."
"I have a good background in working with distribution. By far, Avnet is the best out there. Their inside people are good; they get back to me in a timely manner and overall everyone is really nice to deal with. That makes such a difference when you are trying to get things done in a hurry and you NEVER have to worry about attitude. It is truly not like that with other distributors."
